WHAT TO DO IN A CRISIS:
You can call 111 (option 2 for Mental Health) if you need help fast but it’s not a 999 emergency.
24/7 Mental Health Crisis Line: If you need mental health support in a crisis you can call the 24/7 Mental Health Crisis Line on 0800 028 8000.
The Mental Health Crisis Line provided by South West London and St Georges Mental Health NHS Trust offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.
Both services are available 24/7 for adults and children of all ages, and to people who haven’t previously accessed mental health services. You can call for yourself or someone else.
Both services have a team of mental health specialists who can:
- Provide professional support and advice by phone
- Direct you to the right service for your need s
- Help you to get seen by a professional if you need an urgent assessment and arrange further support if needed.
Call 999 or go to A&E if someone’s life is at risk – for example they have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe.
Kingston Hospital
Galsworthy Road, Kingston upon Thames, Surrey KT2 7QB
Tel: 020 8546 7711
OR
West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex TW7 6AF
Tel: 020 8560 2121
NHS AND OTHER SERVICES:
If you need to, you can contact your GP on our usual number, during surgery hours.
Richmond Wellbeing Service. You can self refer to this service which offers a range of free and confidential talking therapies and specialist support to help mange stress, anxiety or depression. Contact The Richmond Wellbeing Service Monday to Thursday 8:15am–8pm, and Friday 8:15am–5:00pm on 020 3513 4455 or via their website Richmond Wellbeing Service.
The Richmond Wellbeing Service offers The Long Term Conditions Programme which is aimed at individuals who may be struggling with mood or worry symptoms linked to the difficulties of living with a long-term health problem.
They currently run programmes aimed at those living with the following problems:
• Diabetes
• Heart conditions (including Heart attacks/angina/heart failure)
• Long Covid
• Persistent troubling physical symptoms that doctors don’t seem to be able to help
If you are already referred, please speak to your therapist or call us on 020 3513 4455. If you are not referred to them, it’s easy to refer yourself at https://www.richmondwellbeingservice.nhs.uk/wp-content/uploads/2019/01/Richmond-Wellbeing-Service-Leaflet.pdf. Alternatively, give them a call on 020 3513 4455.
Adults Emergency Duty Social Work Team
Telephone: 020 8744 2442
Type Talk: 1800 1 020 8744 9414
A trained Social Worker will speak to you over the phone to assess the situation and decide the best course of action.
FOR FAMILIES AND YOUNG PEOPLE:
Family Lives provides targeted early intervention and crisis support to families who are struggling.
The issues they support families with include family breakdown, challenging relationships and behaviour, debt, and emotional and mental wellbeing.
0808 800 2222 https://www.familylives.org.uk/
Young Minds provides young people with tools to look after their mental health. Their website is full of advice and information on what to do if you’re struggling with how you feel. YoungMinds | Mental Health Charity For Children And Young People | YoungMinds
Off The Record Twickenham (OTR) is a registered charity providing drop-in counselling, information and sexual health service for young people aged 11–24. 2 Church Street, Twickenham, TW1 3NJ. Telephone: 020 8744 1644 otrtwickenham.com
The Emotional Health Service (EHS) is a team of therapists that work with young people and their families who have mild to moderate mental health difficulties. This service works with children and young people up to the age of 19 years old who have a Richmond or Kingston home address. The focus of this service is early intervention and prevention, including consultation, training and short term direct therapeutic interventions. Any professional, who has parental consent, can make a referral to CAMHS. Parents/carers can also refer on their children’s behalf. Referrals are made via Single Point of Access – London Borough of Richmond upon Thames
Kooth is a free online counselling and emotional support service for young people aged 11-22 years old in SW London. Home – Kooth
The Mix is the UK’s leading support service for young people. We are here to help you take on any challenge you’re facing – from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via our online community, on social, through our free, confidential helpline or our counselling service.” The Mix – Essential support for under 25s
Carers in Mind If you are a carer for someone with a mental health problem and feel you could do with some support:
Telephone: 020 8940 7384 Carers In Mind Project – Richmond Borough Mind (rbmind.org)
Email:carers@rbmind.org
OTHER SOURCES OF SUPPORT:
Richmond Borough Mind offer information, advice and support to young people and adults experiencing mental health issues as well as their carers.
A mental health resource for residents of Richmond (rbmind.org)
You can self refer to the Mind Recovery Hub based in Twickenham and Kingston which provides evening and weekend support for people in crisis or nearing crisis. Please contact 020 3137 9755 for more details (Opening hours: Mon to Fri 6pm – 10pm, Weekends 2pm – 8pm/10pm)
Every Mind Matters Every Mind Matters – NHS
Relate Relationship Counselling | Relate
Phoenix Counselling: https://www.phoenixcounselling.org/
Kingston Women’s Centre Offers low cost counselling service for women. Kingston Women’s Centre (kingstonwomenscentre.org.uk)
Counselling Initiatives Offers counselling for those on low income or benefits. Counselling Initiatives – Twickenham & London – Counselling Directory (counselling-directory.org.uk)
Richmond aid: http://www.richmondaid.org.uk/free-or-donation-based-telephone-and-web-counselling/
ACCCREDITED ORGANISATIONS where you can find London-wide listings for private therapists:
British Association of Behavioural and Cognitive Psychotherapists. CBT Search Results (babcp.com)
British Psychological Society Find a psychologist | BPS
British Association for Counselling and Psychotherapy | BACP
United Kingdom Council for Psychotherapy Home | UKCP | Find a therapist (psychotherapy.org.uk)
Supportline offers confidential emotional support to children, young adults and adults by telephone, email and post. They work with callers to develop healthy, positive coping strategies, an inner feeling of strength and increased self esteem to encourage healing, recovery and moving forward with life. They also keep details of counsellors, agencies and support groups throughout the UK. SupportLine – Confidential Emotional Support for Children, Young Adults and Adults
HELPLINES
You might not want to talk to a family member or close friend about things that are so very difficult and/or personal. If this is the case and you are struggling, you could try one of the following help lines:
Shout. Text “Shout” to 85258
Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. Supported by a nationwide team of Crisis Volunteers, it takes people from crisis to calm every day of the week. Shout: the UK’s free, confidential and 24/7 mental health text service for crisis support | Shout 85258 (giveusashout.org)
Samaritans 116 123
The helpline offers emotional support at any time throughout the year. Samaritans | Every life lost to suicide is a tragedy | Here to listen
HOPELINE247 advisers want to work with you to understand why thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe. For children and young people under the age of 35 who are experiencing thoughts of suicide or for anyone concerned that a young person could be thinking about suicide. Call 0800 068 41 41 (24 hours a day) https://www.papyrus-uk.org/
Saneline 0300 304 7000 1600 to 2200 every day (Practical information, crisis care and emotional support) Home – SANE
CALM 0800585858 5pm to midnight. thecalmzone.net
No Panic 0300 772 9844 10am – 10pm every day (For people experiencing panic or anxiety problems)
Domestic Abuse Support: Domestic abuse – London Borough of Richmond upon Thames
Aanchal 0845 451 2547 (24 hour crisis line for Asian women experiencing domestic abuse) Aanchal.org.uk
BEREAVEMENT SUPPORT
Space2grieve offers free, personal, confidential, one-to-one bereavement support to anyone living in Richmond Borough. Call on 0751 937 6363 or email on support@space2grieve.org.uk. Specialist bereavement support for Richmond Borough (space2grieve.org.uk).
The Good Grief Trust offers useful information, helplines, advice. Home – The Good Grief Trust
Cruse Bereavement Support: Offers and confidential support to anyone who has been bereaved. Find out how to get tailored advice, information, counselling, or join a local group near you. Call 0808 808 1677 Monday, Wednesday, Thursday, Friday: 9.30am-5pm or Tuesday: 1pm – 8pm Home – Cruse Bereavement Support
Seen (formerly Crossway)– provide a safe space to support those facing unplanned pregnancy and baby loss, and they deliver healthy relationship and sex education to empower and nurture our community. 306 Richmond Rd, Twickenham TW1 2PD 020 8892 8483 Home – Seen
