Most referrals to other specialists will require you seeing or speaking with a GP, however, there are a number of services locally, listed below, that you are able to make self-referrals to:

GetuBetter is a new self-referral app for a wide range of Musculoskeletal Injuries and Conditions, click link below to begin your self-referral

GetuBetter –  https://app.getubetter.com/request- access/1/73278a4a86960eeb576a8fd4c9ec6997

Physiotherapy – https://hrch.jotform.com/213222527065044

Anxiety, Depression, Stress – Get started – Richmond Wellbeing Service

Bereavement Support– Home – The Good Grief Trust

Bereavement Support: Home – Cruse Bereavement Support

Carers – Looking after someone – London Borough of Richmond upon Thames

Young Carers – Services for Young Carers – Richmond Carers Centre

Contraceptive Services– We do not fit implants and coils (IUCD or IUS) at Jubilee Surgery. For further information about these services, please go to https://www.shswl.nhs.uk/

Drugs and Alcohol – Richmond Community Drug & Alcohol Service (RCDAS) – About Us  

How to access support : Walk-in for an assessment
Mon, Tue, Fri 9.30am -11:30am, Thurs 9.30am – 10.30am
Opening times: 9am – 4.30pm Mon, Tue, Fri; Wed
1.30pm-4.30pm (closed am for staff training) and Thurs
closed between 11:00am – 1:00pm for staff meeting.
Tuesday women only until 1pm.
Address: Unit 2 Ilex House, 94 Holly Road, TW1 4HF
Tel: 020 3228 3020
Recovery Hub: Tel: 0207 501 2615
Day Programme: 0207 498 6149

Maternity Care– You can self-refer for maternity care to West Middlesex University Hospital at https://www.chelwest.nhs.uk/services/maternity or Kingston Hospital  at https://kingstonhospital.nhs.uk/kingston-maternity/

Mental Health Crisis Line – If you need mental health support in a crisis you can call the 24/7 Mental Health Crisis Line on 0800 028 8000. The Mental Health Crisis Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night.
Alternatively, you can call  Samaritans on 116123 or The Calm Helpline on 0800 58 58 58 (5pm to midnight) www.thecalmzone.net

Minor Eye Conditions Service– Please contact Specsavers Opticians Twickenham, 16-18 London Road, Twickenham, TW1 3RR on 020 8831 7520 for assessment.

Sexual Health – Walk-in clinics: SHSWL

Smoking Cessation – One You Surrey | Free Specialist Quit Smoking Service

Termination of Pregnancy– To self-refer for termination of pregnancy, please call Southwest London Termination of Pregnancy Services on 0345 872 5503.

Winter warmth – Staying warm in the cold weather is important for your health, particularly if you have an underlying health condition, or are older or have young children. For advice on winter health & staying warm, see helpful tips:

https://www.richmond.gov.uk/services/wellbeing_and_lifestyle/your_health/winter_health

Cost of Living – We know this is a challenging time for everyone with rising costs affecting us all. If you or someone you know is struggling, you can find information & advice on everything from budgeting and energy bills to food supplies, warm spaces and health and wellbeing :

https://www.richmond.gov.uk/services/cost_of_living_hub

NHS and other services:

If you need to, you can contact your GP on our usual number, during surgery hours.

Richmond Wellbeing Service. You can self-refer to this service which offers a range of free and confidential talking therapies and specialist support to help manage stress, anxiety or depression. Contact The Richmond Wellbeing Service Monday to Thursday 8:15am–8pm, and Friday 8:15am–5:30pm on 020 8548 5550 or via their website Richmond Wellbeing Service.

Outside of surgery hours:

South West London and St Georges Mental Health Trust
If you are an existing patient of the trust and you need to speak to someone outside of office hours you can call the crisis line on 0800 028 8000 (5pm – 9am Monday to Friday, 24 hours Saturday and Sunday).

Adults Emergency Duty Social Work Team
Telephone: 020 8744 2442
Type Talk: 1800 1 020 8744 9414
A trained Social Worker will speak to you over the phone to assess the situation and decide the best course of action.

NHS 111
24 hours a day on 111

FOR FAMILIES AND YOUNG PEOPLE:

Family Lives provides targeted early intervention and crisis support to families who are struggling.
The issues they support families with include family breakdown, challenging relationships and behaviour, debt, and emotional and mental wellbeing. 0808 800 2222 https://www.familylives.org.uk/

Young Minds provides young people with tools to look after their mental health. Their website is full of advice and information on what to do if you’re struggling with how you feel. YoungMinds | Mental Health Charity For Children And Young People | YoungMinds

Off The Record Twickenham (OTR) is a registered charity providing drop-in counselling, information and sexual health service for young people aged 11–24. 2 Church Street, Twickenham, TW1 3NJ. Telephone: 020 8744 1644 otrtwickenham.com

The Emotional Health Service (EHS) is a team of therapists that work with young people and their families who have mild to moderate mental health difficulties. This service works with children and young people up to the age of 19 years old who have a Richmond or Kingston home address. The focus of this service is early intervention and prevention, including consultation, training and short term direct therapeutic interventions. Any professional, who has parental consent, can make a referral to CAMHS. Parents/carers can also refer on their children’s behalf. Referrals are made via Single Point of Access – London Borough of Richmond upon Thames

Kooth is a free online counselling and emotional support service for young people aged 11-22 years old in SW London. Home – Kooth

Carers in Mind
If you are a carer for someone with a mental health problem and feel you could do with some support:
Telephone: 020 8940 7384 Carers In Mind Project – Richmond Borough Mind (rbmind.org)
Email:carers@rbmind.org

OTHER SOURCES OF SUPPORT:

Richmond Borough Mind – A mental health resource for residents of Richmond (rbmind.org) 

Phoenix Counselling:  https://www.phoenixcounselling.org/

Richmond aid: http://www.richmondaid.org.uk/free-or-donation-based-telephone-and-web-counselling/

RUILS counselling: Call 020 8831 6083 to enquire

You can self-refer to the Mind Recovery Hub based in Twickenham and Kingston which provides evening and weekend support for people in crisis or nearing crisis. Please contact 020 3137 9755 for more details (Opening hours: Mon to Fri 6pm – 10pm, Weekends 2pm – 8pm/10pm

You might not want to talk to a family member or close friend about things that are so very difficult and/or personal. If this is the case and you are struggling, you could try one of the following help lines:

Shout. Text “Shout” to 85258
Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. Supported by a nationwide team of Crisis Volunteers, it takes people from crisis to calm every day of the week.

Samaritans 116 123
(24 hour crisis line for people contemplating harming themselves). Kingston Samaritans Office 0208 399 6676

Saneline 0300 304 7000
6-11pm weekdays and weekends including Bank Holidays (Practical information, crisis care and emotional support)

No Panic 0300 772 9844
10am – 10pm every day (For people experiencing panic or anxiety problems)

Domestic Abuse Support: Domestic abuse – London Borough of Richmond upon Thames

Aanchal 0845 451 2547
(24 hour crisis line for Asian women experiencing domestic abuse) Aanchal.org.uk

Space2grieve offers free, personal, confidential, one-to-one bereavement support to anyone living in Richmond Borough. Call  on 0751 937 6363 or email on support@space2grieve.org.uk. Specialist bereavement support for Richmond Borough (space2grieve.org.uk). 

Concerned about your child’s health?  

Created by local experts in child health, Healthier Together is a brand new website (link at bottom of page) which provides information on common childhood health concerns such as fever and breathing problems.

On the website you will find information about a range of health concerns, all of which have been created by child health specialists, GPs and clinicians in South-West London.

The handy traffic light system allows you to check symptoms and advises you on whether you should seek further medical help. If extra help is needed, the tool will save you time by pointing you towards the most appropriate service to get the best care for your child.

Healthier Together is designed to support pregnant women and parents and carers of children in South-West London. Young people can also use the website to find information on topics such as mental and sexual health.

“It’s like a mini doctor for you at home, that’s how it is, that’s how I see it. It gives all information, what should I do, in what cases I need to go to hospital or how I can treat my baby at home.” – Parent and user of Healthier Together

https://www.swlondon-healthiertogether.nhs.uk/

Mental Health

What to do in a crisis:

24/7 Mental Health Crisis Line: If you need mental health support in a crisis you can call the 24/7 Mental Health Crisis Line on 0800 028 8000.

The Mental Health Crisis Line provided by South West London and St Georges Mental Health NHS Trust offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

In an emergency or out of hours, if you have harmed yourself or someone else, or are worried that you might, you can go to:

Kingston Hospital
Galsworthy Road, Kingston upon Thames, Surrey KT2 7QB
Tel: 020 8546 7711
OR
West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex TW7 6AF
Tel: 020 8560 2121

NHS and other services:

If you need to, you can contact your GP on our usual number, during surgery hours.

Richmond Wellbeing Service. You can self refer to this service which offers a range of free and confidential talking therapies and specialist support to help mange stress, anxiety or depression. Contact The Richmond Wellbeing Service  Monday to Thursday 8:15am–8pm, and Friday 8:15am–5:30pm on 020 8548 5550 or via their website Richmond Wellbeing Service.

Outside of surgery hours:

South West London and St Georges Mental Health Trust
If you are an existing patient of the trust and you need to speak to someone outside of office hours you can call the crisis line on 0800 028 8000 (5pm – 9am Monday to Friday, 24 hours Saturday and Sunday).

Adults Emergency Duty Social Work Team
Telephone: 020 8744 2442
Type Talk: 1800 1 020 8744 9414
A trained Social Worker will speak to you over the phone to assess the situation and decide the best course of action.

NHS 111
24 hours a day on 111

FOR FAMILIES AND YOUNG PEOPLE:

Family Lives provides targeted early intervention and crisis support to families who are struggling.
The issues they support families with include family breakdown, challenging relationships and behaviour, debt, and emotional and mental wellbeing.
0808 800 2222 https://www.familylives.org.uk/

Young Minds provides young people with tools to look after their mental health. Their website is full of advice and information on what to do if you’re struggling with how you feel. YoungMinds | Mental Health Charity For Children And Young People | YoungMinds

Off The Record Twickenham (OTR) is a registered charity providing drop-in counselling, information and sexual health service for young people aged 11–24. 2 Church Street, Twickenham, TW1 3NJ. Telephone: 020 8744 1644 otrtwickenham.com

The Emotional Health Service (EHS) is a team of therapists that work with young people and their families who have mild to moderate mental health difficulties. This service works with children and young people up to the age of 19 years old who have a Richmond or Kingston home address. The focus of this service is early intervention and prevention, including consultation, training and short term direct therapeutic interventions. Any professional, who has parental consent, can make a referral to CAMHS. Parents/carers can also refer on their children’s behalf. Referrals are made via Single Point of Access – London Borough of Richmond upon Thames

Kooth is a free online counselling and emotional support service for young people aged 11-22 years old in SW London. Home – Kooth

Carers in Mind
If you are a carer for someone with a mental health problem and feel you could do with some support:
Telephone: 020 8940 7384 Carers In Mind Project – Richmond Borough Mind (rbmind.org)
Email:carers@rbmind.org

OTHER SOURCES OF SUPPORT:

Richmond Borough Mind – A mental health resource for residents of Richmond (rbmind.org) 

Phoenix Counselling:  https://www.phoenixcounselling.org/

Richmond aid: http://www.richmondaid.org.uk/free-or-donation-based-telephone-and-web-counselling/

RUILS counselling: Call 020 8831 6083 to enquire

You can self refer to the Mind Recovery Hub based in Twickenham and Kingston which provides evening and weekend support for people in crisis or nearing crisis. Please contact 020 3137 9755 for more details (Opening hours: Mon to Fri 6pm – 10pm, Weekends 2pm – 8pm/10pm

You might not want to talk to a family member or close friend about things that are so very difficult and/or personal. If this is the case and you are struggling, you could try one of the following help lines:

Shout. Text “Shout” to 85258
Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. Supported by a nationwide team of Crisis Volunteers, it takes people from crisis to calm every day of the week.

Samaritans 116 123
(24 hour crisis line for people contemplating harming themselves). Kingston Samaritans Office 0208 399 6676

Saneline 0300 304 7000
6-11pm weekdays and weekends including Bank Holidays (Practical information, crisis care and emotional support)

CALM 0800585858 5pm to midnight. (thecalmzone.net)

No Panic 0300 772 9844
10am – 10pm every day (For people experiencing panic or anxiety problems)

Domestic Abuse Support: Domestic abuse – London Borough of Richmond upon Thames

Aanchal 0845 451 2547
(24 hour crisis line for Asian women experiencing domestic abuse) Aanchal.org.uk

Space2grieve offers free, personal, confidential, one-to-one bereavement support to anyone living in Richmond Borough. Call  on 0751 937 6363 or email on support@space2grieve.org.uk. Specialist bereavement support for Richmond Borough (space2grieve.org.uk). 

Bereavement Support:  Home – The Good Grief Trust  or Home – Cruse Bereavement Support

To make a bank transfer to Jubilee Surgery, please use the details below:

Bank Name- RBS, Richmond Branch

Sort Code: 16-10-27

Acc Number: 10079266

Ref:  Your Practice Registered Name, initials and surname.

Once you have made the transfer, could you please inform the surgery preferably by email to

jubileeavenuesurgery.cl@nhs.net   or by the contact form on the website.

Many of our patients will be worried about the increased costs of living, and being able to afford to heat their homes this Winter. We know that our patients with underlying respiratory or cardiovascular diseases, the elderly, people with children under 5 and pregnant women, people who are unable to move around to keep warm (those with frailty, a disability or at risk of falls) and those on low incomes / benefits, will be particularly at risk of poor health outcomes.

 Royal Borough of Kingston and Richmond Council have put together a comprehensive range of support for people on everything from budgeting and energy bills to food supplies, warm spaces and health and wellbeing at:

Cost of Living Support

  https://www.richmond.gov.uk/services/cost_of_living_hub

Advice about staying healthy in Winter  https://www.richmond.gov.uk/services/wellbeing_and_lifestyle/your_health/winter_health

For those patients who you feel may be concerned about the cost of living (eg, new presentations of anxiety or sleep issues), or will be particularly vulnerable to the cold, please do ask whether they are worried about being able to heat their homes, or concerned about how the increased cost of living will affect them, and signpost them to the above.

People who are aged 65 or over, have a long term condition or on a low income (eg in receipt of Universal Credit) can also self-refer themselves to Thinking Works, a not-for-profit organisation who can offer advice, support and home assessments on keeping homes warm and reducing energy costs:

https://www.thinkingworks.co.uk/richmond-winter-warmth

https://www.thinkingworks.co.uk/kingstonwhbh

 We will also be proactively contacting those patients who will be extremely vulnerable to signpost support.