Most referrals to other specialists will require you seeing or speaking with a GP, however, there are a number of services locally, listed below, that you are able to make self-referrals to:
GetuBetter is a new self-referral app for a wide range of Musculoskeletal Injuries and Conditions, click link below to begin your self-referral
GetuBetter – https://app.getubetter.com/request- access/1/73278a4a86960eeb576a8fd4c9ec6997
Physiotherapy – https://hrch.jotform.com/213222527065044
Anxiety, Depression, Stress – Get started – Richmond Wellbeing Service
Bereavement Support– Home – The Good Grief Trust
Bereavement Support: Home – Cruse Bereavement Support
Carers – Looking after someone – London Borough of Richmond upon Thames
Young Carers – Services for Young Carers – Richmond Carers Centre
Contraceptive Services– We do not fit implants and coils (IUCD or IUS) at Jubilee Surgery. For further information about these services, please go to https://www.shswl.nhs.uk/
Drugs and Alcohol – Richmond Community Drug & Alcohol Service (RCDAS) – About Us
How to access support : Walk-in for an assessment
Mon, Tue, Fri 9.30am -11:30am, Thurs 9.30am – 10.30am
Opening times: 9am – 4.30pm Mon, Tue, Fri; Wed
1.30pm-4.30pm (closed am for staff training) and Thurs
closed between 11:00am – 1:00pm for staff meeting.
Tuesday women only until 1pm.
Address: Unit 2 Ilex House, 94 Holly Road, TW1 4HF
Tel: 020 3228 3020
Recovery Hub: Tel: 0207 501 2615
Day Programme: 0207 498 6149
Maternity Care– You can self-refer for maternity care to West Middlesex University Hospital at https://www.chelwest.nhs.uk/services/maternity or Kingston Hospital at https://kingstonhospital.nhs.uk/kingston-maternity/
Mental Health Crisis Line – If you need mental health support in a crisis you can call the 24/7 Mental Health Crisis Line on 0800 028 8000. The Mental Health Crisis Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night.
Alternatively, you can call Samaritans on 116123 or The Calm Helpline on 0800 58 58 58 (5pm to midnight) www.thecalmzone.net
Minor Eye Conditions Service– Please contact Specsavers Opticians Twickenham, 16-18 London Road, Twickenham, TW1 3RR on 020 8831 7520 for assessment.
Sexual Health – Walk-in clinics: SHSWL
Smoking Cessation – One You Surrey | Free Specialist Quit Smoking Service
Termination of Pregnancy– To self-refer for termination of pregnancy, please call Southwest London Termination of Pregnancy Services on 0345 872 5503.
Winter warmth – Staying warm in the cold weather is important for your health, particularly if you have an underlying health condition, or are older or have young children. For advice on winter health & staying warm, see helpful tips:
Cost of Living – We know this is a challenging time for everyone with rising costs affecting us all. If you or someone you know is struggling, you can find information & advice on everything from budgeting and energy bills to food supplies, warm spaces and health and wellbeing :
|Concerned about your child’s health? 🧒🌡️
Find expert advice on common illnesses such as fever and breathing problems from local health professionals on the Healthier Together website 👉 www.SWLondon-HealthierTogether.nhs.uk
NHS and other services:
If you need to, you can contact your GP on our usual number, during surgery hours.
Richmond Wellbeing Service. You can self-refer to this service which offers a range of free and confidential talking therapies and specialist support to help manage stress, anxiety or depression. Contact The Richmond Wellbeing Service Monday to Thursday 8:15am–8pm, and Friday 8:15am–5:30pm on 020 8548 5550 or via their website Richmond Wellbeing Service.
Outside of surgery hours:
South West London and St Georges Mental Health Trust
If you are an existing patient of the trust and you need to speak to someone outside of office hours you can call the crisis line on 0800 028 8000 (5pm – 9am Monday to Friday, 24 hours Saturday and Sunday).
Adults Emergency Duty Social Work Team
Telephone: 020 8744 2442
Type Talk: 1800 1 020 8744 9414
A trained Social Worker will speak to you over the phone to assess the situation and decide the best course of action.
24 hours a day on 111
FOR FAMILIES AND YOUNG PEOPLE:
Family Lives provides targeted early intervention and crisis support to families who are struggling.
The issues they support families with include family breakdown, challenging relationships and behaviour, debt, and emotional and mental wellbeing. 0808 800 2222 https://www.familylives.org.uk/
Young Minds provides young people with tools to look after their mental health. Their website is full of advice and information on what to do if you’re struggling with how you feel. YoungMinds | Mental Health Charity For Children And Young People | YoungMinds
Off The Record Twickenham (OTR) is a registered charity providing drop-in counselling, information and sexual health service for young people aged 11–24. 2 Church Street, Twickenham, TW1 3NJ. Telephone: 020 8744 1644 otrtwickenham.com
The Emotional Health Service (EHS) is a team of therapists that work with young people and their families who have mild to moderate mental health difficulties. This service works with children and young people up to the age of 19 years old who have a Richmond or Kingston home address. The focus of this service is early intervention and prevention, including consultation, training and short term direct therapeutic interventions. Any professional, who has parental consent, can make a referral to CAMHS. Parents/carers can also refer on their children’s behalf. Referrals are made via Single Point of Access – London Borough of Richmond upon Thames
Kooth is a free online counselling and emotional support service for young people aged 11-22 years old in SW London. Home – Kooth
Carers in Mind
If you are a carer for someone with a mental health problem and feel you could do with some support:
Telephone: 020 8940 7384 Carers In Mind Project – Richmond Borough Mind (rbmind.org)
OTHER SOURCES OF SUPPORT:
Richmond Borough Mind – A mental health resource for residents of Richmond (rbmind.org)
Phoenix Counselling: https://www.phoenixcounselling.org/
Richmond aid: http://www.richmondaid.org.uk/free-or-donation-based-telephone-and-web-counselling/
RUILS counselling: Call 020 8831 6083 to enquire
You can self-refer to the Mind Recovery Hub based in Twickenham and Kingston which provides evening and weekend support for people in crisis or nearing crisis. Please contact 020 3137 9755 for more details (Opening hours: Mon to Fri 6pm – 10pm, Weekends 2pm – 8pm/10pm
You might not want to talk to a family member or close friend about things that are so very difficult and/or personal. If this is the case and you are struggling, you could try one of the following help lines:
Shout. Text “Shout” to 85258
Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. Supported by a nationwide team of Crisis Volunteers, it takes people from crisis to calm every day of the week.
Samaritans 116 123
(24 hour crisis line for people contemplating harming themselves). Kingston Samaritans Office 0208 399 6676
Saneline 0300 304 7000
6-11pm weekdays and weekends including Bank Holidays (Practical information, crisis care and emotional support)
No Panic 0300 772 9844
10am – 10pm every day (For people experiencing panic or anxiety problems)
Domestic Abuse Support: Domestic abuse – London Borough of Richmond upon Thames
Aanchal 0845 451 2547
(24 hour crisis line for Asian women experiencing domestic abuse) Aanchal.org.uk
Space2grieve offers free, personal, confidential, one-to-one bereavement support to anyone living in Richmond Borough. Call on 0751 937 6363 or email on firstname.lastname@example.org. Specialist bereavement support for Richmond Borough (space2grieve.org.uk).
Hestia Domestic Violence Advisors
in Richmond – (020) 3879 3544
Monday-Friday 9am to 5pm
For details of out-of-hours and on-call service please