Jubilee Surgery

Whitton Corner Health and Social Care Centre, Percy Road, Whitton, Twickenham, TW2 6JL

Current time is 18:06 - We're open

NHS

Telephone: 020 3458 5400

Out of Hours: 111

Appointments

We are now offering both telephone and face to face appointments with a Doctor. Please only book a face to face appointment if you need an examination, if you don’t need an examination please book a telephone appointment.

Please DO NOT come into the surgery if you have Covid symptoms or if you have been advised to self isolate.

Please also note that access to Online Appointments has been suspended until further notice.

Appointments may be made by phoning 020 3458 5400.

If you wish to see a specific doctor, you should ask for them by name and you will be offered the first available appointment.

You may book an appointment with any doctor you wish, however if the problem is urgent, an appointment will be arranged on the same day by whichever doctor is available. If possible please telephone between 08.15-10.15am.

Please cancel an appointment if you are unable to attend, so it can be offered to another patient. See the list of surgery times on the back page. Please telephone reception on 020 3458 5400 to cancel your appointment.

We also offer extended hours appointments on Monday evenings for commuters. Times may be subject to variation during holidays, study leave, etc.

 

However, before you try to book an appointment ask yourself, do I really need to see a GP? See the link below for further details and other options that might be available to you.

http://www.patient.co.uk/health/media/videos/dr-sarah-jarvis-explains-do-i-really-need-to-see-my-gp

 

Why does the receptionist ask me what’s wrong?

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients why they need to be seen for an urgent appointment (not routine appointments).

Reception staff are trained to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care
  • From the most appropriate health professional
  • At the most appropriate time

Receptionists are asked to collect brief information from patients

  • To help doctors prioritise house visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated in the strictest confidence
  • The practice takes any breach of confidentiality very seriously and will deal with it accordingly
  • You can ask to speak to a receptionist in private away from the reception counter
  • However if you feel an issue is very private and do not wish to say what this is then we will respect your decision.

Opening Times

  • Monday
    08:00 until 13:00
    14:00 until 18:30
  • Tuesday
    08:00 until 13:00
    14:00 until 18:30
  • Wednesday
    08:00 until 13:00
    14:00 until 18:30
  • Thursday
    08:00 until 13:00
    14:00 until 18:30
  • Friday
    08:00 until 13:00
    14:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED