Whitton Corner Health and Social Care Centre, Percy Road, Whitton, Twickenham, TW2 6JL
Telephone: 0203 405 0840
The reception team are fully trained to triage your requests. They will ask a couple of questions to assess which appointment, which clinician you need to see and for how long. All information is confidential. If you wish to see a specific doctor, you should ask for them by name and you will be offered the first available appointment.
You may be offered an urgent on the day appointment, 48 hours appointment or routine appointment (booked around 3 weeks in advance). You can have either a telephone or face to face appointment. Some problems have to be face to face.
We now have a range of other professionals that you may be offered – physician associate, nurses, pharmacists, mental health workers and social prescribers who can also help you. This means that you may be seen more quickly.
Your local pharmacy can also advise you on minor illnesses and the reception may refer you direct.
Please DO NOT come into the surgery if you have Covid symptoms or if you have been advised to self isolate.
Appointments may be made by phoning 020 3405 0840. If the problem is urgent please telephone between 08.15-10.15am if able.
Please cancel an appointment if you are unable to attend so it can be offered to another patient. Please telephone reception on 020 3405 0840 to cancel your appointment or type CANCEL on your appointment reminder text.
However, before you try to book an appointment ask yourself, do I really need to see a GP? See the link for further details and other options that might be available to you. http://www.patient.co.uk/health/media/videos/dr-sarah-jarvis-explains-do-i-really-need-to-see-my-gp
Why does the receptionist ask me what’s wrong?
It is not a case of the receptionists being nosey!
Reception staff are trained to ask certain questions in order to ensure that you receive:
Receptionists are asked to collect brief information from patients
Reception staff, like all members of the team, are bound by confidentiality rules