Jubilee Surgery

Whitton Corner Health and Social Care Centre, Percy Road, Whitton, Twickenham, TW2 6JL

Current time is 10:25 - We're open

NHS

Telephone: 0203 405 0840

Out of Hours: 111 or 03000 240000

We are unable to accept random urine samples over the counter. Please make an appointment if needed  **We are looking for new members to create a PPG (Patient Participation Group) please see latest news below**

Appointments

The reception team are fully trained to triage your requests.  They will ask a couple of questions to assess which appointment, which clinician you need to see and for how long.  All information is confidential. If you wish to see a specific doctor, you should ask for them by name and you will be offered the first available appointment.

You may be offered an urgent on the day appointment, 48 hours appointment or routine appointment (booked around 3 weeks in advance). You can have either a telephone or face to face appointment.  Some problems have to be face to face.

We now have a range of other professionals that you may be offered – physician associate, nurses, pharmacists, mental health workers and social prescribers who can also help you.  This means that you may be seen more quickly.

Your local pharmacy can also advise you on minor illnesses and the reception may refer you direct.

Please DO NOT come into the surgery if you have Covid symptoms or if you have been advised to self isolate.

Appointments may be made by phoning 020 3405 0840. If the problem is urgent please telephone between 08.15-10.15am if able.

Please cancel an appointment if you are unable to attend so it can be offered to another patient. Please telephone reception on 020 3405 0840 to cancel your appointment or type CANCEL on your appointment reminder text.

We also offer extended hours appointments on Monday evenings for commuters. Times may be subject to variation during holidays, study leave, etc.

However, before you try to book an appointment ask yourself, do I really need to see a GP? See the link for further details and other options that might be available to you.  http://www.patient.co.uk/health/media/videos/dr-sarah-jarvis-explains-do-i-really-need-to-see-my-gp

Why does the receptionist ask me what’s wrong?

It is not a case of the receptionists being nosey!

Reception staff are trained to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care
  • From the most appropriate health professional
  • At the most appropriate time

Receptionists are asked to collect brief information from patients

  • To help doctors prioritise house visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated in the strictest confidence
  • The practice takes any breach of confidentiality very seriously and will deal with it accordingly
  • You can ask to speak to a receptionist in private away from the reception counter
  • However if you feel an issue is very private and do not wish to say what this is then we will respect your decision.

Opening Times

  • Monday
    08:00 until 13:00
    14:00 until 18:30
  • Tuesday
    08:00 until 13:00
    14:00 until 18:30
  • Wednesday
    08:00 until 13:00
    14:00 until 18:30
  • Thursday
    08:00 until 13:00
    14:00 until 18:30
  • Friday
    08:00 until 13:00
    14:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED