Mental Health
What to do in a crisis
24/7 Mental Health Crisis Line: If you need mental health support in a crisis you can call the 24/7 Mental Health Crisis Line on 0800 028 8000.
The Mental Health Crisis Line provided by South West London and St Georges Mental Health NHS Trust offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.
In an emergency or out of hours, if you have harmed yourself or someone else, or are worried that you might, you can go to:
Kingston Hospital
Galsworthy Road, Kingston upon Thames, Surrey KT2 7QB
Tel: 020 8546 7711
OR
West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex TW7 6AF
Tel: 020 8560 2121
NHS and other services
If you need to, you can contact your GP on the usual number, during surgery hours.
Richmond Wellbeing Service. You can self refer to this service which offers a range of free and confidential talking therapies and specialist support to help mange stress, anxiety or depression. Contact The Richmond Wellbeing Service Monday to Thursday 8:15am–8pm, and Friday 8:15am–5:30pm on 020 8548 5550 or via their website Richmond Wellbeing Service.
Outside of surgery hours:
South West London and St Georges Mental Health Trust
If you are an existing patient of the trust and you need to speak to someone outside of office hours you can call the crisis line on 0800 028 8000 (5pm – 9am Monday to Friday, 24 hours Saturday and Sunday).
Adults Emergency Duty Social Work Team
Telephone: 020 8744 2442
Type Talk: 1800 1 020 8744 9414
A trained Social Worker will speak to you over the phone to assess the situation and decide the best course of action.
NHS 111
24 hours a day on 111
Richmond Borough Mind – A mental health resource for residents of Richmond (rbmind.org)
Off The Record Twickenham (OTR) is a registered charity providing drop-in counselling, information and sexual health service for young people aged 11–24. 2 Church Street, Twickenham, TW1 3NJ. Telephone: 020 8744 1644 otrtwickenham.com
The Emotional Health Service (EHS) is a team of therapists that work with young people and their families who have mild to moderate mental health difficulties. This service works with children and young people up to the age of 19 years old who have a Richmond or Kingston home address. The focus of this service is early intervention and prevention, including consultation, training and short term direct therapeutic interventions. Any professional, who has parental consent, can make a referral to CAMHS. Parents/carers can also refer on their children’s behalf. Referrals are made via Single Point of Access – London Borough of Richmond upon Thames
Carers in Mind
If you are a carer for someone with a mental health problem and feel you could do with some support:
Telephone: 020 8940 7384 Carers In Mind Project – Richmond Borough Mind (rbmind.org)
Email:carers@rbmind.org
Other sources of support
You might not want to talk to a family member or close friend about things that are so very difficult and/or personal. If this is the case and you are struggling, you could try one of the following help lines:
You can self refer to the Mind Recovery Hub based in Twickenham and Kingston which provides evening and weekend support for people in crisis or nearing crisis. Please contact 020 3137 9755 for more details (Opening hours: Mon to Fri 6pm – 10pm, Weekends 2pm – 8pm/10pm
Shout. Text “Shout” to 85258
Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. Supported by a nationwide team of Crisis Volunteers, it takes people from crisis to calm every day of the week.
Samaritans 116 123
(24 hour crisis line for people contemplating harming themselves)
Kingston Samaritans Office 0208 399 6676
Saneline 0300 304 7000
6-11pm weekdays and weekends including Bank Holidays (Practical information, crisis care and emotional support)
CALM 0800585858 5pm to midnight. (thecalmzone.net)
No Panic 0300 772 9844
10am – 10pm every day (For people experiencing panic or anxiety problems)
Domestic Abuse Support: Domestic abuse – London Borough of Richmond upon Thames
Aanchal 0845 451 2547
(24 hour crisis line for Asian women experiencing domestic abuse) Aanchal.org.uk
