Jubilee Surgery

Whitton Corner Health and Social Care Centre, Percy Road, Whitton, Twickenham, TW2 6JL

Telephone: 0203 405 0840

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Posted on October 19th, 2022

Survey report

The attached report by Richmond GP alliance provides an analysis of a patient survey circulated to patients via their practices in July 2022.  The responses have informed the shape of future enhanced access to primary care.  The enhance access service will be developed over the next six months, offering a range of appointments in the evening, and at weekends outside of normal practice core hours.  This will include telephone appointments, face to face appointments and eventually consultations by e-mail.  GPs will work with nurses and other clinical staff to deliver primary care services from three sites across the borough.  These are to be based at Hampton Medical Centre, St Johns Health Centre in Twickenham and at Essex House in Barnes.  Essex House is already up and running, with the other two sites being established in the next two months. The RGPA on behalf of local GP practices will collect feedback from all who use the enhanced access service. A further in-depth survey will be run in February 2023 to check whether the service is indeed accessible and offering the range of services that meet the needs of local people in the borough.